The PlayLive privacy policy explains how personal, financial, and technical information is collected, processed, stored, and shared. By registering or using PlayLive, you agree to the collection needed to operate your account, process payments, meet licensing duties, and protect the platform. Optional tracking remains subject to your cookie choices.
PlayLive General Privacy Information
Gleneagles B.V. acts as the data controller for PlayLive. The company decides why personal information is needed and how it will be processed. Its registered company number is 158256, and its listed address is in Willemstad, Curaçao. PlayLive operates under Curaçao Gaming Authority licence OGL/2024/1242/0772.
The privacy policy sits within the following framework:
- South Africa’s Protection of Personal Information Act
- Applicable Curaçao privacy requirements
- Curaçao Gaming Authority licensing rules under the LOK framework
Each PlayLive processing activity has a legal basis:
| Legal basis | How PlayLive applies it |
|---|---|
| Registration contract | The information supports account creation and operation. |
| Legal obligations | KYC and anti money laundering checks support licensing and regulatory compliance. |
| Legitimate interests | Limited data is processed to prevent fraud, maintain security, and improve the service. |
| Consent | Your permission applies to optional cookies and promotional communications. |
You can change optional privacy preferences without stopping PlayLive from handling information needed to keep your account active. Contractual and legal processing continues while the relevant reason remains valid.
Personal Data Collected by PlayLive
Personal information reaches PlayLive through your activity on the platform, automatic technical records, and approved third parties. The amount collected depends on how you use the service. Registration creates account records, while verification, support requests, and payments generate additional information.
The collection routes work as follows:
| Collection source | Information collected | Typical collection point |
|---|---|---|
| Information provided directly | Name, date of birth, contact details, residential address, login credentials, and account preferences | When you register or update your PlayLive account |
| Verification documents | ID, proof of address, and payment method proof | During KYC before your first withdrawal |
| Additional financial records | Source of funds information or bank statements | When PlayLive requests an extra financial check |
| Automatically collected information | IP address, browser, device type, operating system, login time, technical identifiers, and account activity | When you visit, sign in, or use PlayLive |
| Technical activity records | Visited pages, session length, platform errors, and security events | While you navigate the website |
| Third party information | Payment status, transaction references, and account ownership details | When a payment or identity provider processes your request |
When you fund a PlayLive account through South Africa’s familiar EFT infrastructure, third party records may be created for EFT or Instant EFT payments. The same applies to Visa or Mastercard. These records allow PlayLive to confirm transaction status and payment method ownership. Technical information can also reveal access from an unfamiliar device or location.
How PlayLive Uses Personal Information
PlayLive processes personal information for the following purposes:
- Account eligibility and integrity. PlayLive confirms that you are at least 18 and checks that your identity matches your registration information. Account records also help detect duplicate registrations, payment misuse, and unauthorised access.
- KYC and anti money laundering compliance. Before your first withdrawal, PlayLive checks your ID, proof of address, and payment method proof. Source of funds information or bank statements may be requested when additional verification is needed.
- Account operation and customer support. Your information is used to answer questions, complete account actions, and investigate technical problems.
- Platform improvement. Activity records reveal slow pages, device compatibility problems, and errors during EFT or Instant EFT transactions used by South African customers.
- Responsible gambling monitoring. PlayLive reviews account activity to support deposit limits, wager limits, loss limits, cooling off periods, and self exclusion.
Optional marketing data is not needed for mandatory verification or the core functions of your PlayLive account.
When PlayLive Discloses Your Data
Personal information leaves PlayLive only when another party needs it for an operational, contractual, regulatory, or legal reason. Access is tied to the role performed by each recipient.
The recipients and grounds for disclosure are shown here:
| Recipient | Reason for disclosure | Data protection condition |
|---|---|---|
| Authorised group companies | To support internal account and platform operations | Access is limited to the assigned business function |
| Contracted service providers | To complete outsourced operational services | Providers receive only the information needed for their task |
| Curaçao Gaming Authority | To meet licence and regulatory duties | Disclosure occurs under applicable regulatory requirements |
| Law enforcement or courts | To respond to a valid legal demand or investigation | PlayLive checks that the request comes from an authorised body |
| Authorities competent under South Africa’s data protection framework | To comply with applicable local obligations | Information is disclosed only when legally required |
Service providers may handle:
- Payment processing
- Identity verification
- Website hosting and analytics
- Cybersecurity and fraud detection
- Customer support
Their contracts limit the information they receive and how it can be used. A disclosure to an authority can follow a compliance review or legal investigation.
How PlayLive Protects Personal Data
PlayLive combines technical and organisational safeguards to reduce unauthorised access. Payment authentication also uses 3D Secure, adding another verification step to eligible card transactions.
The main security controls include:
- Industry standard encryption for transmitted and stored information
- Network protection against suspicious traffic
- Permission based access to internal systems
- Authentication controls for staff accounts and sensitive tools
- Security event recording
- Continuous monitoring by a dedicated PlayLive security team
Ongoing monitoring helps PlayLive identify attempted intrusion, account abuse, malware, and possible data exposure. Permission levels keep personal information away from staff or service providers without a valid work related need.
You can strengthen your account security as well:
- Create a unique password that you do not use elsewhere.
- Keep your PlayLive login details private.
- Contact support if you notice an unfamiliar login or transaction.
PlayLive Data Retention Periods
PlayLive ties each storage period to the reason for keeping the information and the legal rules attached to it. Closing your account does not make every record disappear immediately.
Retention works as follows:
| Data category | What happens to it | Reason |
|---|---|---|
| Optional cookies and preferences | You can remove them through your browser or available privacy controls | They are not required for legal compliance |
| Temporary technical records | PlayLive deletes them automatically after their configured retention period ends | They remain available while needed for technical or security functions |
| Eligible personal information | You can ask PlayLive to delete it | Deletion applies when no active legal or operational reason remains |
| Account and transaction records | The records remain stored for the required period | They support account history, payment checks, and fraud prevention |
| KYC and security records | PlayLive keeps them after account closure when required | Licensing and anti money laundering obligations may continue |
| Anonymised information | It may remain available for statistical use | It can no longer be connected to your identity |
Once the applicable period ends, PlayLive deletes or anonymises information that has no remaining purpose. A deletion request cannot override a licensing or legal duty to preserve specific records.
Your Privacy Rights at PlayLive
You have several rights over the personal information connected to your PlayLive account. Some requests remain subject to legal storage duties or identity checks.
Each right serves a separate purpose:
| Privacy right | What you can request | Important limitation |
|---|---|---|
| Access | Ask PlayLive for a copy or summary of your personal information | Identity verification may be required before release |
| Correction | Update inaccurate or incomplete account information | Some verified details may require supporting documents |
| Deletion | Ask PlayLive to erase eligible personal information | Legally required records cannot be removed early |
| Restriction | Ask PlayLive to limit processing in a specific situation | Essential account or compliance processing may continue |
| Objection | Challenge processing based on certain operational interests | PlayLive may continue if a stronger legal basis applies |
| Complaint | Contact an appropriate data protection authority | You may use this right if you believe a request was handled incorrectly |
To submit a privacy request:
- Open the PlayLive support or privacy contact shown on the website.
- State the right you want to exercise.
- Include enough account information to locate the relevant records.
- Complete identity verification if PlayLive requests it.
Keep your profile current, especially before completing KYC or requesting a withdrawal. Accurate details can prevent delays during a PlayLive account review.
PlayLive Cookies and Tracking Tools
Cookies help PlayLive operate website functions and remember the choices permitted by your settings. Each cookie is a small file stored by your browser. It can recognise the same device when you return.
The table separates required and optional tracking:
| Cookie type | Main purpose | Your available control |
|---|---|---|
| Essential cookies | Maintain login sessions, protect account access, support navigation, process payments, and prevent fraud | Blocking them may stop core PlayLive functions from working |
| Preference cookies | Remember language choices, display settings, and previous selections | You can reject or remove them |
| Analytics cookies | Record page visits, loading performance, navigation patterns, and technical errors | You can manage them through the cookie controls |
| Marketing cookies | Measure promotions and tailor advertising | They remain optional and depend on your preference |
To manage your preferences:
- Open the PlayLive cookie settings.
- Accept or reject optional categories.
- Use your browser settings to remove stored cookies.
Deleting cookies may sign you out and reset saved PlayLive preferences.
Changes to the PlayLive Privacy Policy
PlayLive revises its privacy policy when a change affects the rules or services connected to data processing.
An update may follow changes to:
- Legal obligations
- Licence requirements
- Security practices
- PlayLive platform features
The updated policy appears on the website with a new effective date. Check that date to see when PlayLive last revised its privacy practices.
Depending on its importance, a notice may appear through:
- A message in your account
- A notice displayed on the website
- The contact details saved in your profile
A material notice may address:
- A new processing purpose
- A different cookie category
- A new type of data recipient
- A revised regulatory requirement
Continued use of PlayLive after the new policy takes effect means you accept the terms that apply to the service. A separate choice may still be requested when consent is legally required. If you disagree with an optional change, update your privacy preferences. Contact PlayLive support before using your account again if the revision affects your decision to continue.